Shipping policy

Shipping Destinations

House of Allaire currently ships to Canada, the United States, Australia, New Zealand, Japan, Hong Kong SAR, Singapore and Switzerland. Availability varies by piece and destination and is confirmed at checkout. Shipping to the European Union and the United Kingdom is not currently available. See our shipping guide for destination information.

Processing Times

Orders are prepared and dispatched within 3 business days after payment. Orders placed on weekends or holidays generally begin processing on the following business day. Processing times are estimates and may occasionally vary. If a significant delay occurs, we will contact you using the email address provided with your order.

Shipping Rates and Delivery

Canadian orders of C$300 or more qualify for complimentary standard shipping automatically at checkout. Express shipping remains a paid option. Shipping outside Canada is paid, with available carrier rates displayed at checkout. There is currently no complimentary international shipping offer.

Available shipping methods, rates, and estimated delivery times are displayed at checkout. Delivery estimates begin once your order has been dispatched and are not guaranteed, as carrier or customs delays may occasionally occur.

Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Customs and Import Charges

U.S. orders are subject to applicable import duties and taxes. Estimated duties and import taxes are calculated and collected as a separate line at checkout, based on the information available for each piece. We ship with Canada Post using prepaid-duty shipping labels. Customs estimates can change if product origin or classification information is incomplete or customs determines a different amount; please contact us at hello@houseofallaire.com with any questions about the charges before ordering.

For Australia, New Zealand, Japan, Hong Kong SAR, Singapore and Switzerland, any applicable import duties, taxes and clearance charges are payable by the customer on arrival and are not included in the shipping charge. Complimentary shipping, where offered, covers postage only; it does not cover import duties, taxes or clearance charges.

Shipping Addresses

Please ensure that your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Damaged Orders

If your order appears to be lost in transit or arrives damaged, please contact us promptly at hello@houseofallaire.com with your order number. For damaged parcels, please retain the packaging and include photographs so we can investigate and arrange an appropriate resolution.

Returns

We accept returns from customers in every destination we ship to. Contact us within 30 days after delivery, then send your piece back within 14 days of notifying us. Customers pay return postage for fit, preference or change of mind. We cover reasonable return costs for wrong, damaged or materially misdescribed items. See our Return and Refund Policy for the full conditions and refund details.