Shipping policy

Shipping Destinations

House of Allaire currently ships to addresses within Canada and the United States.

Processing Times

Orders are generally prepared and dispatched within 2–4 business days. Orders placed on weekends or holidays generally begin processing on the following business day. Processing times are estimates and may occasionally vary. If a significant delay occurs, we will contact you using the email address provided with your order.

Shipping Rates and Delivery

Available shipping methods, rates, and estimated delivery times are displayed at checkout. Delivery estimates begin once your order has been dispatched and are not guaranteed, as carrier or customs delays may occasionally occur.

Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Customs and Import Charges

Orders shipped to the United States may be subject to customs duties, import taxes, or carrier fees. Unless collected at checkout, these charges are the responsibility of the customer.

Shipping Addresses

Please ensure that your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Damaged Orders

If your order appears to be lost in transit or arrives damaged, please contact us promptly at hello@houseofallaire.com with your order number. For damaged parcels, please retain the packaging and include photographs so we can investigate and arrange an appropriate resolution.

Returns

All pieces from The Archive are one-of-one vintage garments and are final sale, subject to the exceptions described in our Return and Refund Policy.